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BFG Tech: Great Tech Support

10 May 2007
Written by: Chris Austin Posted under hardware, bfg

Today, my brand spanking new NVIDIA card by BFG Tech decided to act a little odd. I was seeing blurry/static artifacts only on certain portions of my display regardless of the resolution, display or, operating system that I was running.

When I called up bfg’s tech support number I was pleasantly pleased with the wait and how quickly the tech support agent on the other end of the line realized that it was an issue with the card. He proptly gave me a case number and tranfered me to the RMA department. On the RMA side, they quickly gave me the info I needed and let me go on my way.

Hopefully, the rest of the RMA process will be as issue free.


2 Responses to ' BFG Tech: Great Tech Support '

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  1. John Kubik said,

    on September 6th, 2007 at 2:55 pm

    BFG’s tech support is world class! Even though every time I call it is like 3am they still get to me asap and provide great help.

    I had the same problem on my 6800 gtc….Hmm.

  2. Matt said,

    on January 24th, 2008 at 10:37 am

    I am stunned at how fast they answered, and took ownership of the problem. Now if Viewsonic would only do that my world would be a whole lot nicer.

    BFG is my new BFF… LOL
    Matt

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